Appointments

Making an appointment

To make an appointment to see a doctor or nurse you can either phone the surgery on 0844 477 8669*, or come into the surgery and ask for a receptionist.

You can book up to six weeks in advance
Best time to call for test results would be in the afternoons from 2 PM

Also once you have seen a doctor or nurse and need another appointment book it with them there and then.

We now have a 24/7 automated phone appointment system but please ensure the Surgery has your latest telephone number otherwise the system will not recognise you! Also please listen to the instructions carefully. The automated system is for Doctor appointments only and not for Nurse appointments.

Book an appointment online Please note you need to be registered for online services. You can obtain your user name and password at the Surgery, this is for security purposes and only available for registered patients.

SMS - Text Messages. We will send you an automated text message 24 hours in advance of your appointment to remind you. If you do not want this service please email us or inform Reception. Please also ensure we have your correct mobile number.

Early/Late Appointments: Monday, Tuesday and Thursday: 07:30 AM, Saturday AM and Tuesday 6-8 PM please use the rear far door of the surgery and press the call button.

* Charged at the local rate. It is not the 0844 number itself but the charge rate per call. We have to cover our own cost which includes us calling patients on their mobile phones which can be at a higher rate than the local rate. Also some mobile providers may charge more for calling an 0844 number

Emergencies & Urgent Medical Assistance

Emergency: In an emergency dial 999. We are not A&E and not equipped for serious injury or illnes.

Out of Hours for Urgent Medical Assistance. From 6:30 PM until 8 AM the Out of Hours Number 1-1-1

Urgent Cases - Sit and Wait Clinic. If your problem can wait until the next day then ring the Surgery to make an appointment and explain to the receptionist.

You can also visit the Minor Injuries Unit at the Royal South Hants Hospital.

Home Visits

It is helpful if requests for home visits are made by 10:30am to enable the doctor to plan their visits.

It is important to remember that your doctor can see about five patients in surgery in the time it takes to do one home visit. In general, you will be visited if you illness is such that you cannot leave home.

Out of Hours

CALL 1-1-1

If you require urgent medical assistance which cannot wait until the surgery re-opens, please hang up and call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles.

Or alternatively if you are calling from outside of the area where the NHS 111 service is available but are registered with a GP practice that is within the 111 area or are calling on behalf of someone within the 111 area, you should hang up and call 01962 718697. Please note that calls to this number are charged for.

If you have a life threatening medical emergency please dial 999.

Doctors' Timetables

Timetables of when the doctors are available for appointments

Date/GP	Monday		Tuesday		Wednesday		Thursday		Friday
	AM	PM	AM	PM	AM	PM	AM	PM	AM	PM
Dr Glasspool

Dr Graham (F)
Dr Gibson
Dr Rall			Admin
Dr Birch (F)										Clinic

Dr Jewson (F)
Dr Tongue								Admin
Dr Knapman (F)
Dr Mobley (F)
Nurses
Phlebotomist

BLUE = GP IN