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Appointments

diary_appointmentTo make an appointment to see a doctor or nurse you can either phone the surgery on 02380 706919, or visit the surgery and speak to a receptionist.

To see when our doctors are available click here.

Our routine appointment system is changing!

 

To help this transition, during July we have had limited routine appointments available.

 

During the month of August we will have book on the day appointments only. Temporarily, there will be no pre-bookable appointments available. 

 

At the end of August, we will be introducing a two week rolling release.  We are doing this to help us reduce the number of missed appointment and to help reduce the waiting time for our routine appointment. 

 

We are still operating our phone triage from the Duty GP, this is for any patient with an urgent health concern requiring on the day attention. The Duty GP will assess and if your health concern cannot be dealt with over the phone, the Duty GP will arrange for you to be seen. We no longer offer/operate our Sit and Wait Clinic.

 

Please do continue to make use of our e-consult facility and requesting medication with your on-line log-in.

Book an Appointment Online

Please note you need to be registered for online services. You can obtain your user name and password at the surgery, this is for security purposes and only available for registered patients.

Appointment Text Message Reminders

We will send you an automated text message 24 hours in advance of your appointment to remind you. If you no longer wish to attend the appointment, please reply to the text message with the words CANCEL.  This will remove the booked appointment and allow another patient to use it. 

Improving access to general practice: evening and weekend appointments are available

The HUB - GP/Nurse Appointments Information for Patients!

You may have heard us talk about appointment at the HUB if you have called for an appointment at the surgery. 

What is this?

Southampton GPs introduced a new initiative a little while ago now to provide patients access to medical help from 8am to 8pm every weekday (including bank holidays) and 8am to 4pm on Saturday and 8am to 2pm on Sunday.

Southampton Primary Care Ltd (which was formed by all Southampton GP practices) has been set up to provide these appointments, known as 'THE HUB' and is an important part of the practices resource to help provide appointments to our patient population. You will be asked for permission to share your medical record with the person seeing you to ensure they can view your usual medication and possible allergies etc.

Take a look at their website: www.southamptonprimarycare.org.uk

Who can use these appointment?

As a registered patient at Victor Street Surgery, we can book an appointment with a doctor or nurse for you.  You may find it more convenient to ask for a HUB appointment especially if you work or can only see a GP or nurse at the weekend.

Where are these HUBS?

There are six HUBS throughout the city who offer these appointments but we cannot guarantee which one will have free appointments on any particular day.  Please be aware that you may have to  visit one which may be slightly further away from your local surgery.

How do I book?

Our reception staff can book these for you, call the surgery on 02380 706919.  Also if you phone NHS 111 (when we are closed), then you could be offered a HUB appointment if you need to be seen by a GP or nurse on that day. Remember calling NHS 111 is free to phone and available 24 hours a day, 365 days a year, so you may not need to wait until 8am on Monday morning if you are needing medical attention over the weekend.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website