Victor Street ShirleySouthampton, SO15 5SYTel: 02380 706919
If you live within our practice area you are welcome to register with us and our reception staff will be happy to guide you through the procedure. Eligibility can be quickly confirmed from your address, our practice policy is to ask for photographic ID and or utility bill. Whilst this is practice policy we are able to accept a registration without this.
You will need to complete a registration form and a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor. Both forms can be downloaded from the above "Registering Online" tab.
Please be aware that we like to check your registration form once completed, we therefore ask that you avoid the following times to complete your registration form. Between 8.30am - 10.00am and not after 5.45pm.
Medical treatment is available from the date of registration. Please contact reception for further information.
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Accessible Information Form
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Stage 1: If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us.
Stage 2: To complete your registration with us please visit the surgery, this should be done before you require an appointment. At this point you will be asked to sign the form to confirm that the details are correct, we will also check your photo ID and proof of address such as a recent utility bill.
Stage 3: You will be asked to book a 'new patient health check with one of our nurses/health care assistant.
When you register you will also be asked to complete a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file, which you may complete and send to us. When you come to the surgery to finalise your registration you will be asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about yourself across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
Alternatively you may print off a registration form, complete it and bring it to the surgery for us to finalise your registration, at this point you will be asked to complete a paper version of our medical questionnaire. This should be done before you book an appointment with us.
Please be aware that alll patients are asked to book a 'new patient health check' appointment with one of our nurses/health care assistant.
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
All patients at Victor Street Surgery are free to see any GP of their choice but each patient has a named accountable GP on their clinical record. If you wish to find out who your named GP is then please ask at reception. This named GP has overall responsibility for you but please feel free to request an appointment with any doctor who may be available.
Is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
All patient have a Summary Care Record, unless they choose to opt out.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page. Whilst this is your choice to opt out, we would recommend that as healthcare providers, in an emergency any information we have access to does help with your care.
For further information visit the NHS Care records website or the HSCIC Website
You can use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. You can now (new from 31st March 2016) also access your medical record.
To register for these services you will need to complete a Patient Online Registration Form which you can download here, you will then need to bring the completed form to the surgery for processing. Forms will also be available at our reception desk. We will need to see you in person, as part of our checks is to check/see your photo ID (Passport or Driving License) to make sure we are providing access to the correct person. If as part of this process you request access to your medical records, we will need your registered GP to authorise this before our reception staff can process your request. We will look to set up online access asap but to do this we must be in receipt of your full medical records including your hard copy records. To give you an idea, we can wait up to 2-3 months for your full medical records to be sent to us, so please do not expect this access straight away.
Our clinical system will produce a user name and initial logon for you to use. You will then need to think of a password which is unique to you. This is just like a bank user name and password and will ensure that only you are able to access your record.
Parents Requesting Access for Children
As a practice we follow the guidance as outlined by the Wessex Local Medical Committee. They advise that children aged between 11-15 should not be included in our online access.
What does this mean for parents?
Parents can request online proxy access for their children from birth to the age when your child turns 11, from 11-15, online access will be removed completely. Once a patient turns 16, they can request online access themselves and be responsible for their own user name and login.
We have a number of downloadable leaflets that are available which provides more information.
Frequently Asked Questions
Getting Started with GP Online Services
Getting Started with GP Online Services (easy Read)
What you need to know about your GP online records
What you need to know about GP online services (Easy Read)
Protecting your GP Online Records
Keeping your GP Online Records Safe and Private (Easy Read)
This easy to use patient questionnaire has been validated for use in Primary Care.
It is used by your doctor to monitor the severity of depression and response to treatment.
It can also be used to make a tentative diagnosis of depression.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
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