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Noticeboard

 

Latest News

Tuesday 1st October 2019Welcome to our web site. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Check out our latest news page!

Next TARGET Training - Wednesday 10th July 2019.

The Surgery will be closed for staff training from 12.30pm on Wednesday, 10th July 2019 until 8am on Thursday, 11th July 2019.  During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.

Know Your Own Body - Recognise any changes - Act Now it Could Save Your LIFE!

We say that life has become too busy but we should never be too busy to check our own bodies and to take advantage of the National Screening Programmes that are in place to help us detect breast cancer, cervical cancer and bowel cancer. 

In Southampton, uptake for these screening test are low, here at Victor Street Surgery we want to change this!  We want to highlight the importance of checking yourself regularly, knowing your own body and recognising any signs that your body has changed, as well as booking those all-important screening appointment when you receive letters telling you that they are due. 

We hear too often at the surgery that people are embarrassed to talk about this but we want to reassure you that nothing is embarrassing, we all have the same bodies, and it is so important that you get things checked.  We have been looking at ways to help highlight this to our patients so over the coming months you will see more promotional material, you may even receive a letter or a text from us to encourage you to attend your screening appointments.  Dr Ward has put together a short video clip for you to watch, click here to take a look.

If you are not familiar with what the National Screening Programmes are, then please take a look at the following website https://www.nhs.uk/conditions/nhs-screening/, but here are the main ones at a quick glance.

Cervical screening

Cervical screening is offered to women aged 25 to 64 to check the health of cells in the cervix. It is offered every 3 years for those aged 26 to 49, and every 5 years from the ages of 50 to 64.

Breast screening

Breast screening is offered to women aged 50 to 70 to detect early signs of breast cancer. Women over 70 can self-refer.

Bowel cancer screening

There are 2 types of screening for bowel cancer.

A home testing kit is offered to men and women aged 60 to 74.

Bowel scope screening uses a thin, flexible tube with a tiny camera on the end to look at the large bowel. It is offered to men and women at the age of 55 in some parts of England.

Abdominal aortic aneurysm (AAA) screening

AAA screening is offered to men in their 65th year to detect abdominal aortic aneurysms (a dangerous swelling in the aorta). Men over 65 can self-refer.

2018 GP Patient Survey - How did we do?

2018 has been an busy year for us at the practice. GP retirements, new clinical staff joining us and to top that off a major flood at the premises.  I was therefore pleased to read the results of the 2018 GP Patient Survey.  Like most things we do, there is always room for improvement and we are very aware of this and are working hard to improve things for our patients and our staff.  Take a look at the full results here , but below are some headline figures.

  • 61% of respondents usually get to see or speak to their preferred GP when they would like to.

        Local (CCG) average: 54% National average: 50%

  • 88% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment 

        Local (CCG) average: 83% National average: 87%

  • 82% of respondents describe their overall experience of this GP practice as good

         Local (CCG) average: 78% National average: 84%

Next TARGET Training - Wednesday 10th July 2019

 

The Surgery will be closed for staff training from 12.30pm on Wednesday, 10th July 2019 until 8am on Thursday, 11th July 2019.  During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.

 

August Bank Holidays - Closed

The Surgery will be closed on:

26th August 2019

During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.

 

VICTOR STREET SURGERY Updated:22/01/19

 

Our phone lines will be operational from 8.00 – 12.30 and 13.30 – 18.00.

Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30

NEW Nov 18 Our front door will be open from 8.30am and the Surgery will be closed daily from 12.30-13.30.

If you have an appointment before 8.30am, please use our far back door entrance and buzz the bell.  We recommend that you avoid attending the surgery if you do not have a booked appointment, as the surgery is not open until 8.30am.  If you require an appointment that day, we advise you to call the surgery, please be aware that between 8.00am and 9am are our busiest time and you may have to wait in a queue but the staff will do their best to get to you as soon as possible.

Our daily emergency surgery will now consist of a phone triage appointment from the Duty GP for any patient with an urgent health concern requiring on the day attention. Following phone triage an appointment will be offered based on clinical urgency, either on the same day or later in the week.

 

Please do continue to make use of our e-consult facility, booking and requesting appointments and medication with your on-line log-in. We have seen a big increase in patients using the electronic prescription service in line with local pharmacies which is working well.

 

We will be updating the areas affected by the flood and look forward to welcoming you into our new reception and waiting area in the near future.

 

Thank you again for all you support, kind comments and patience.

Partners and Staff at Victor Street Surgery

VICTOR STREET SURGERY Updated: 21.55 31/10/18

 

We would like to express our heart-felt gratitude to each and everyone one of you for all your well wishes and patience during the last couple of weeks since the premises flooded.

 

Victor Street Surgery is fully operational with the majority of staff now based back at our own site.

 

From Monday November 5th we will have a portacabin in the car-park from which our reception and administrative teams will be based (this may not be open until 7/11/18).  This then allows all clinical staff to work back from Victor Street Surgery.

 

Our flu clinic on Saturday November 10th, held for patients over 65, will be running as per your invitation letter. However it will be held across the road from the surgery at the Salvation Army.

 

Our phone lines will be operational from 8.00 – 12.30 and 13.30 – 18.00.

Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30

NEW Our front door will be open from 8.30am and the Surgery will be closed daily from 12.30-13.30.

Our daily emergency surgery will now consist of a phone triage appointment from the Duty GP for any patient with an urgent health concern requiring on the day attention. Following phone triage an appointment will be offered based on clinical urgency, either on the same day or later in the week.

 

Please do continue to make use of our e-consult facility, booking and requesting appointments and medication with your on-line log-in. We have seen a big increase in patients using the electronic prescription service in line with local pharmacies which is working well.

 

We will be updating the areas affected by the flood and look forward to welcoming you into our new reception and waiting area in the near future.

 

Thank you again for all you support, kind comments and patience.

Partners and Staff at Victor Street Surgery

VICTOR STREET SURGERY Updated: 10.35 18/10/18

 

On October 14th Victor Street Surgery suffered significant damage due to a flood caused by a burst mains water pipe.  Whilst this has meant we are not able to operate out of our Victor Street site we are still open and incredibly proud of our amazing team who are working to ensure all services are offered as normal.

 

Victor Street receptionists will answer your call on the surgery phone number 02380 706919

Victor Street receptionist will be manning a limited part of the surgery site for dropping off and collecting prescriptions and other paperwork between AM 8.30am – 12.30pm and PM 1.30pm to 4.30pm.

Victor Street doctors will be the doctors seeing and speaking to you for your consultations;

Victor Street nurses will provide their services and care for you as they always do;

Victor Street prescription team will answer queries, generating your prescriptions as usual;

Victor Street secretaries will make referrals to the hospital and answer all queries.

 

The only difference is the location at which you will be seen, this will be at an alternative site with staff welcoming you. All sites are within our catchment area.

 

Our managers are working hard behind the scenes to ensure the care and service you receive is not compromised.

 

We value you all greatly as patients and thank you all for your kind comments, continued support and patience.

 

We are to open Victor Street premises as soon as possible, within the next 6-8 weeks, sooner if able.

 

Thank you

 

Victor Street Surgery

Urgent Prescription Requests

 

Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, insulin, inhalers for lung conditions, morning after pill and EpiPen for anaphylaxis.

 

Urgent prescription requests will be ready for collection from 4pm the same day.

 

Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 48 hours (2 working days) for routine repeat prescription requests. Please be aware that if you are overdue a review, your request may be rejected by the GP.

 

It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.  Urgent requests for medication that is available over the counter will not be processed as urgent; it will be processed as a routine request. This is not the receptionists, but the Doctors decision: please respect them.

 

Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated urgent requests, in order to help assist you to manage your medication better.

Measles - Mumps - Rubella

There has been an increase in confirmed cases in England since January 2018.  Public Health is encouraging patients who have not had their MMR vaccination to contact their surgery to book an appointment.

To find out more information regarding the vaccinations click here.

 

Shingles Vaccination - Would like to know more and are you eligible?

Take a look at the NHS Choices website to find out about the Shingles vaccination.  There is also a simple tool that you can use to check if you are eligible for a Shingles vaccinations.  Click here to access this, all you need to enter is your date of birth, it then tells you whether you are eligible.

If eligible, contact the reception team to book an appointment with our nursing staff.

Patient Self-Care

 

As a GP practice we appreciate that getting an appointment can at sometimes be difficult, Victor Street Surgery is no different from other practice across the country.  NHS England and other organisation try very hard to promote local and national drives to promote self-care and alternatives to visiting a GP, such as pharmacist (locally know as the Pharmacy First for Minor Ailments).  Below are just a few guides/websites that you might find helpful.

 

Managing Your Infectiona step by step guide

This is produced by the Infection Prevention Society and gives a simple guide about how long to wait before contacting the surgery for further help, and worrying signs that should lead to asking for help earlier.

 

Website for Parents to use for all child self-limiting illnesses, including diarrhoea and vomiting, and includes general advise such as whether a child should go to school or not http://www.what0-18.nhs.uk.

 

When Should I Worry? - guide for parents

www.whenshouldiworry.com. A guide to parents about managing their children’s URTIs

Free NHS Minor Eye Conditions Service

Do you have a Red or Sore eye? Something is wrong with your eyes but it is not your glasses that are at fault. Not sure who you should see about it?

This new service means that you don't need to book an appointment with your GP to get this checked, you can see an optician locally at a time more suited to you. Click here for a copy of their leaflet.

Click here for Southampton Participating opticians. Nearest location to Victor Street Surgery is Specsavers, Shirley High Street.

For further details click here.

Future Training date

 
Next TARGET Training - Tuesday, 1st October 2019

The Surgery will be closed for staff training from 12.30pm on Tuesday, 1st October 2019 until 8am on Wednesday, 2nd October 2019.  During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.Other dates

  • Tuesday 1st October 2019
  • Wednesday 13th November 2019
  • Thursday 16th January 2020
  • Thursday 26th March 2020

 

Special message in response to questions raised by a number of patients.

Why do we advise that we are accepting new patients?

We see on average 100 patients register each month but we also see the same amount de-register, this might be because they have moved out of our area or sadly passed away. This is not unusual for the Southampton area. 

NHS England do not allow practices to close their registration list, unless there are exceptional circumstances, plus we do need to keep our registrations at a level in order to receive funding from NHS England to keep the practice operational, we do not want to be in a position where the services we provide to patients has to change. 

The number of patients we have does not necessarily correlate to issues with accessing appointments, this is a national issue and not one that is just related to Victor Street Surgery.  To help keep appointments available, we encourage patients to cancel appointment that they no longer need.  We see on average between 35- 45 appointments per week wasted due to patients not turning up and not cancelling.

  

 

Information on Data Sharing:

Data Sharing

Why is information collected about you, how may the information be used and who will be collecting it?

 

Hampshire Health Record (HHR)  is an electronic summary record for people living in Hampshire, Portsmouth and Southampton. GP Surgeries, hospitals, social care and community care teams collect information about you and store it electronically on separate computer systems. The Hampshire Health Record stores summary information from these organisations in one place so that, with your consent, professionals can view it to deliver better care to you. This record contains more information than the SCR, but is only available to organisations in Hampshire

For more information visit www.hantshealthrecord.nhs.uk or phone 0300 123 1519

Summary Care Record (SCR)  (in this area since Sept 2013) is a record that will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. This does not include diagnosis or procedures. Giving healthcare staff anywhere in the country access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

For more information visit www.nhscarerecords.nhs.uk or phone 0300 123 3020

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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