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Friends and Family Test (FFT)

Responses Received

November 2017

October 2017

September 2017

August 2017

What is the Friends and Family Test?

The NHS Friends and Family Test was introduced across all hospital in patient and accident and emergency departments in April 2013 and maternity services in October 2013. It is now part of General Practice in England from 1st December 2014.

It is a way of gathering anonymous feedback about your recent experience and it will enable us to understand what we do well and what aspects of the care we offer could be improved.  The responses you give are not linked to your name or your medical records in any way.

When can I feedback?

You can feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results.

How can I feedback?

Paper version

These can be picked up in our reception area and placed in our feedback box which is also in our reception area.

Online

Click here to enter your feedback.

How will my feedback/comments be used?

Question 1: The number of responses received to question one, will be publicised on the NHS Choices website.  These will be available to view from January 2015.

Question 2: The staff at the practice will meet regularly to look at your anonymous feedback and to see what action can be taken. We will then share with all patients the feedback themes and anything we have done as a result of your comments.  These will also be reviewed by our Patient Participation Group.

We take the security and appropriate management of your data very seriously.

The responses you give are NOT linked to your name or medical records in any way.

In order for the data to remain anonymous to the practice staff, your online responses are collected and managed by a data partner.  Patients providing paper feedback will be managed by the Practice Manager.  To help us keep this anonymised, please do not write any personal information on your feedback. 

We will keep your data safe, use it only for the Friends and Family Test and not share it with anyone we have not told you about.

 

 

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