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What happens if you do not attend an appointment?

The Practice unfortunately experiences a large number of missed appointments each year, approximately 4500.  If all of these were 10 minute appointments, this would equate on average to 62.5 hours per week of missed GP and nurses appointments, that could have been used by other patients.

First DNA: You will receive either a text message (if we have your mobile number) or an initial letter to state that you have missed an appointment and the practice will be monitoring any further DNAs.

Second DNA: A letter will be sent to you after you have missed further appointments. This letter will explain the surgery policy and that if you DNA 3 or more appointments you may be deducted from the surgery list.

Final DNA: The matter will be brought to the attention of the Practice Manager and your registered GP to review possible removal from the practice list.


If you wish to cancel your appointment, please contact us on 02380 706919 as soon as you are aware that you cannot attend.  This means that we can offer the appointment to someone who needs it.

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