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Latest News

Welcome to our web site. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Check out our latest news page!

VICTOR STREET SURGERY ARE NOT CLOSING

Earlier this week we appeared on BBC South Today, discussing our GP recruitment issues. Since this news article, some of our Patients have become concerned that we will be closing and that they will need to find an alternative Practice to register with.

We would like to confirm to our patients, that we are not closing, we are trying to recruit more GPs to complement our current set up of 5 partners, 2 Advanced Nurse Practitioners, 4 Practices Nurses, 1 Healthcare Assistant and our Phlebotomist to provide the best possible care for our Patients, to help us keep up with the ever increasing demands within general practice.

We hope that this reassures you that we are here to stay and would like to thank you for your understanding while we continue this recruitment process.

TARGET Training - Thursday 16th January 2020

The Surgery will be closed for staff training from 12.30pm on Thursday, 16th January 2020 until 8am on Friday, 17th January 2020.  During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.

Change in Registered GP - Dr Gibson

As previously advised, Dr Gibson's last day at the surgery is today (30/12/19).  We are sad to see him go after 28 years service to Victor Street and its patient but we wish him the best of luck with his next adventure. If Dr Gibson is your registered GP, we have today moved you to another GP, this does not mean you only have to see that GP but all patients have to be allocated a registered GP. Please see the list below by Surname initials for your new Registered GP.

 

Surname Starting with

Registered GP

A - D

Dr Ward

E - L

Dr Mobley

M

Dr A’Court

N - S

Dr Birch

T - Z

Dr Tongue

January 2020 - Health Campaigns

New Year, New You

Have you decided to make the best start to 2020 by changing some of your habits and lifestyle? If so, we’ve got some fantastic tips to share in the next few weeks.

Lots of people decide that the new year is an ideal time to lose weight. Rather than spending money on complex diet foods, or joining a diet club, we’ve got a FREE 12 week programme to help you lose weight. https://www.nhs.uk/live-well/healthy-weight/start-the-nhs-weight-loss-plan/

If you’re thinking about joining a gym this January, we may be able to save you some money. There are plenty of ways to get exercise and stay fit without spending any cash. https://www.nhs.uk/live-well/exercise/gym-free-exercises/

Park Run is an ideal way to get fit and stay fit for free. If you haven’t previously considered Park Run, why not give it a try. https://www.parkrun.org.uk/

Dry January

If you think you could be serious about reducing your alcohol consumption, why not get off to a flying start and go dry for January? You could help raise money too! https://alcoholchange.org.uk/get-involved/campaigns/dry-january

If going completely dry for January seems like a step too far, you might want to think about ways to reduce your alcohol consumption without completely changing your lifestyle. https://www.drinkaware.co.uk/advice/how-to-reduce-your-drinking/how-to-cut-down/

Are you wondering whether you are drinking too much? It can be difficult to calculate exactly how much you’re drinking. Drink aware have a calculator to help you decide whether your drinking is within recommended limits. https://www.drinkaware.co.uk/understand-your-drinking/unit-calculator

Blood donation

Did you know that when you donate blood, the blood products have a limited shelf life? It’s one of the reasons that we need people to donate regularly https://www.blood.co.uk/why-give-blood/demand-for-different-blood-types/

If you’ve never donated blood, you can find out here what is involved. Each day the NHS blood service needs 400 new donors to meet demand https://www.blood.co.uk/the-donation-process/

If you are vulnerable, you are more at risk during spells of cold weather, the NHS has some advice about staying safe and healthy during the winter https://www.nhs.uk/live-well/healthy-body/keep-warm-keep-well/

At this time of year, it’s quite easy for older people to become isolated as the challenges of the cold and bad weather become more difficult to manage. Age UK are hoping that we’ll all consider a random act of kindness in 2020, take a look here at the sort of thing they’re talking about https://www.ageuk.org.uk/get-involved/volunteer/small-acts-of-kindness/

Brew Monday - 20th January 2020

The Samaritans are asking us to ‘share the warmth’ for Brew Monday on the 20th January, or any day during January or February to help them to support those who contact them https://www.samaritans.org/wales/support-us/campaign/brew-monday/

As the nights are getting longer, it can feel like a particularly difficult time of year. Here are some hints and tips on how to make winter more bearable. https://www.heartandstroke.ca/articles/11-ways-to-stay-active-in-winter

Feeling low isn’t just related to the time of year. Depression and low mood can affect you at any time. The NHS has some advice about what to do if you are feeling low, depressed, or anxious. https://www.nhs.uk/conditions/stress-anxiety-depression/low-mood-and-depression/

While depression can make doing even small things seem quite impossible, it is important to keep trying. There are tips here to show some small ways you can try to help improve your mood. https://www.nhs.uk/conditions/stress-anxiety-depression/feel-better-and-happy/

Sugar awareness week 20th - 26th January 2020

If you visit http://foodswitch.co.uk/ you can download an amazing app which allows you to scan the barcodes of food to check whether they are high, medium or low in sugar, salt, fat and saturates. It will make suggestions for swaps you can make to buy a healthier choice. It will even allow you to compare a list to choose the most appropriate.

It can be difficult to reduce the amount of sugar you’re eating, especially when it’s not always clear what the lowest sugar choice is. The NHS has some helpful suggestions to reduce your sugar intake here https://www.nhs.uk/live-well/eat-well/how-to-cut-down-on-sugar-in-your-diet/

Most people will have heard that it’s a good idea to reduce their sugar intake, but do you know why? There are benefits for your teeth, weight and in turn this can reduce your risk of Type 2 Diabetes. https://www.nhs.uk/live-well/eat-well/how-does-sugar-in-our-diet-affect-our-health/

Cervical cancer prevention week - 20th - 26th January 2020

This week is cervical cancer prevention awareness week. Jo’s Trust have a number of suggestions about how you can reduce your risk of cervical cancer https://www.jostrust.org.uk/get-involved/campaign/cervical-cancer-prevention-week

Have you had a smear test before? If you aren’t sure what’s involved, you can find out here. It might save your life. https://www.nhs.uk/conditions/cervical-screening/

If you are a carer for someone with a learning disability, you may find this leaflet is helpful to explain Smear Tests and why they are necessary. https://www.jostrust.org.uk/sites/default/files/isl116_18_er_smear_tests_final_low_res.pdf

Survival and cure rates for cervical cancer are better if the cancer was detected through a smear test than where there were symptoms. It makes sense to have regular smear tests. https://www.nhs.uk/news/cancer/cancer-survival-higher-with-smear-tests/

HPV vaccination is an important part of the strategy to prevent cervical cancer. If you are under 25 (and over 12) and missed vaccination in school year 8, then you are still eligible to have the vaccination, please ask a member of the team for details. https://www.nhs.uk/conditions/vaccinations/hpv-human-papillomavirus-vaccine/

Gay men and trans men and women may be eligible to receive vaccination about HPV up to the age of 45 depending on their level of risk. Contact your local sexual health clinic for details. https://www.nhs.uk/conditions/vaccinations/hpv-human-papillomavirus-vaccine/

Attendances for smear tests are falling, while diagnosis of cervical cancer is increasing. If you’ve been sent a reminder to book in for a smear test and you haven’t yet had it, please contact us so we can book you in. https://www.telegraph.co.uk/news/20...r-screening-rate-falls-lowest-least-21-years/


Young carers awareness day - 30th January 2020

The Carers Trust are raising awareness of young carers in 2020. As many as one in five secondary school children may be a carer for someone in their lives. Being a carer can be very challenging and the Carers Trust are hoping to raise awareness and encourage schools and colleges to do more to identify children who are also carers to help them to get the help, advice and support that they need. https://carers.org/young-carers-awareness-day-2020

Young carers are entitled to support, bot in their caring role, but also to decide if they are able to continue caring for a loved one. If you are a young carer and would like support and advice, you can speak to a member of the practice team, or contact carers direct on 0300 123 1053 https://www.nhs.uk/conditions/socia...s-for-carers/being-a-young-carer-your-rights/

Many young carers, don’t realise that they are caring for someone, as caring may have been a part of their life from an early age. If you help someone with things like cooking, cleaning, preparing food or personal hygiene, you might want to take a look at this information. https://www.citizensadvice.org.uk/family/looking-after-people/carers-help-and-support/

If you are a young carer, you are entitled to a carers’ assessment to help you to get the support that you need. https://www.nhs.uk/conditions/socia...rt-and-benefits-for-carers/carer-assessments/

Keep Antibiotics Working

Antibiotics are no longer routinely used to treat infections because:

  • many infections are caused by viruses, so antibiotics are not effective
  • antibiotics are often unlikely to speed up the healing process and can cause side effects
  • the more antibiotics are used to treat trivial conditions, the more likely they are to become ineffective for treating more serious conditions

Both the NHS and health organisations across the world are trying to reduce the use of antibiotics, especially for health problems that are not serious.

For example, antibiotics are no longer routinely used to treat:

Antibiotic resistance and 'superbugs' - The overuse of antibiotics in recent years means they're becoming less effective and has led to the emergence of "superbugs". These are strains of bacteria that have developed resistance to many different types of antibiotics.

Take a look at this short video Keep Antibiotics Working

Shingles Vaccination - Would like to know more and are you eligible?

Take a look at the NHS Choices website to find out about the Shingles vaccination.  There is also a simple tool that you can use to check if you are eligible for a Shingles vaccinations.  Click here to access this, all you need to enter is your date of birth, it then tells you whether you are eligible.

If eligible, contact the reception team to book an appointment with our nursing staff.

A BIG Thank You!

We would like to thank all our patients who have sent us cards and gifts this Christmas, they are always appreciated and we look forward to holding our own internal raffle. to ensure that everybody in the practice gets something.

We wish all our patients a very Happy Christmas and a Happy New Year too.

Communicare in Southampton

Are you going into hospital or have you been recently discharged from hospital?  Are you worried about how you might get your shopping when you are discharged, you might benefit from a ‘Good Neighbour’ when you do come out of hospital.

Communicare are a volunteer organisation that could help you with things like shopping, light housework or just popping in for a cup of tea and a chat for up to 4 weeks after you return home.  You can self refer to do this call 023 8021 6023 or email referral@comminocareinsouthampton.org,uk

To find out more, click here for their leaflet or visit their website www.communicareinsouthampton.org.uk

Issue 3 Victor Street Newsletter issued today!

See the latest news from Victor Street Surgery, click here

Every Mind Matters Launches 

Public Health England and the NHS has launched Every mind Matters, a new platform to support mental health.  Every Mind Matters is a free online resource that can show people the simple steps that they can take to be better prepared for life's ups and downs.  You will be able to create a personalised action plan which will recommend a set of self-care actions to deal with stress, boost mood, improve sleep and feel in control.  

Flu Vaccinations at Victor Street

Please support us in providing you with your flu vaccine this year.  As a practice we have to ensure that we have a vaccination in stock for you if you are eligible, the income we receive from NHS England for providing this vaccination goes toward services we provide as a practice.

If we've invited you for a flu vaccination, there will be a good reason why, if you're not sure why it might be a good idea for you to have the flu vaccination, have a look here:

https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

Do you know why you should have the flu jab if you're eligible?  Abraham can tell you:

Click on the following link to check out his YouTube clip: https://youtu.be/W_smGKPM7LI

Herd immunity is really important to help everyone get the best protection from the flu vaccine, having the vaccination yourself helps other to be protected.  

Chick on the following link to check out the YouTube Clip:  https://youtu.be/UqKP-ETVvrc

We are in the best position to make sure you're protected from flu.  We can easily and quickly check your medical records to see if you are entitled to a free flu vaccination with us.

Thank you for your continued support.

Know Your Own Body - Recognise any changes - Act Now it Could Save Your LIFE!

We say that life has become too busy but we should never be too busy to check our own bodies and to take advantage of the National Screening Programmes that are in place to help us detect breast cancer, cervical cancer and bowel cancer. 

In Southampton, uptake for these screening test are low, here at Victor Street Surgery we want to change this!  We want to highlight the importance of checking yourself regularly, knowing your own body and recognising any signs that your body has changed, as well as booking those all-important screening appointment when you receive letters telling you that they are due. 

We hear too often at the surgery that people are embarrassed to talk about this but we want to reassure you that nothing is embarrassing, we all have the same bodies, and it is so important that you get things checked.  We have been looking at ways to help highlight this to our patients so over the coming months you will see more promotional material, you may even receive a letter or a text from us to encourage you to attend your screening appointments.  Dr Ward has put together a short video clip for you to watch, click here to take a look.

If you are not familiar with what the National Screening Programmes are, then please take a look at the following website https://www.nhs.uk/conditions/nhs-screening/, but here are the main ones at a quick glance.

Cervical screening

Cervical screening is offered to women aged 25 to 64 to check the health of cells in the cervix. It is offered every 3 years for those aged 26 to 49, and every 5 years from the ages of 50 to 64.

Breast screening

Breast screening is offered to women aged 50 to 70 to detect early signs of breast cancer. Women over 70 can self-refer.

Bowel cancer screening

There are 2 types of screening for bowel cancer.

A home testing kit is offered to men and women aged 60 to 74.

Bowel scope screening uses a thin, flexible tube with a tiny camera on the end to look at the large bowel. It is offered to men and women at the age of 55 in some parts of England.

Abdominal aortic aneurysm (AAA) screening

AAA screening is offered to men in their 65th year to detect abdominal aortic aneurysms (a dangerous swelling in the aorta). Men over 65 can self-refer.

2019 GP Patient Survey - How did we do?

2019 has been another busy year for us at the practice and we are grateful that patients continue to complete the surveys that are sent to them. Like most things we do, there is always room for improvement and we are very aware of this and are working hard to improve things for our patients and our staff.  Take a look at the full results here , but below are some headline figures.

  • 55% of respondents usually get to see or speak to their preferred GP when they would like to.

        Local (CCG) average: 55% National average: 48%

  • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment 

        Local (CCG) average: 85% National average: 87%

  • 86% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment  

        Local (CCG) average: 87% National average: 87%

  • 90% of respondents find the receptionist at this GP practice helpful

  Local (CCG) average: 86% National average: 89%

  • 77% of respondents describe their overall experience of this GP practice as good

         Local (CCG) average: 77% National average: 83%

 To see the complete breakdown click on following link https://gp-patient.co.uk/report?w=1&practicecode=J82022

 

VICTOR STREET SURGERY Updated:22/01/19

 

Our phone lines will be operational from 8.00 – 12.30 and 13.30 – 18.00.

Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30

NEW Nov 18 Our front door will be open from 8.30am and the Surgery will be closed daily from 12.30-13.30.

If you have an appointment before 8.30am, please use our far back door entrance and buzz the bell.  We recommend that you avoid attending the surgery if you do not have a booked appointment, as the surgery is not open until 8.30am.  If you require an appointment that day, we advise you to call the surgery, please be aware that between 8.00am and 9am are our busiest time and you may have to wait in a queue but the staff will do their best to get to you as soon as possible.

Our daily emergency surgery will now consist of a phone triage appointment from the Duty GP for any patient with an urgent health concern requiring on the day attention. Following phone triage an appointment will be offered based on clinical urgency, either on the same day or later in the week.

 

Please do continue to make use of our e-consult facility, booking and requesting appointments and medication with your on-line log-in. We have seen a big increase in patients using the electronic prescription service in line with local pharmacies which is working well.

 

We will be updating the areas affected by the flood and look forward to welcoming you into our new reception and waiting area in the near future.

 

Thank you again for all you support, kind comments and patience.

Partners and Staff at Victor Street Surgery

VICTOR STREET SURGERY Updated: 21.55 31/10/18

 

We would like to express our heart-felt gratitude to each and everyone one of you for all your well wishes and patience during the last couple of weeks since the premises flooded.

 

Victor Street Surgery is fully operational with the majority of staff now based back at our own site.

 

From Monday November 5th we will have a portacabin in the car-park from which our reception and administrative teams will be based (this may not be open until 7/11/18).  This then allows all clinical staff to work back from Victor Street Surgery.

 

Our flu clinic on Saturday November 10th, held for patients over 65, will be running as per your invitation letter. However it will be held across the road from the surgery at the Salvation Army.

 

Our phone lines will be operational from 8.00 – 12.30 and 13.30 – 18.00.

Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30

NEW Our front door will be open from 8.30am and the Surgery will be closed daily from 12.30-13.30.

Our daily emergency surgery will now consist of a phone triage appointment from the Duty GP for any patient with an urgent health concern requiring on the day attention. Following phone triage an appointment will be offered based on clinical urgency, either on the same day or later in the week.

 

Please do continue to make use of our e-consult facility, booking and requesting appointments and medication with your on-line log-in. We have seen a big increase in patients using the electronic prescription service in line with local pharmacies which is working well.

 

We will be updating the areas affected by the flood and look forward to welcoming you into our new reception and waiting area in the near future.

 

Thank you again for all you support, kind comments and patience.

Partners and Staff at Victor Street Surgery

VICTOR STREET SURGERY Updated: 10.35 18/10/18

 

On October 14th Victor Street Surgery suffered significant damage due to a flood caused by a burst mains water pipe.  Whilst this has meant we are not able to operate out of our Victor Street site we are still open and incredibly proud of our amazing team who are working to ensure all services are offered as normal.

 

Victor Street receptionists will answer your call on the surgery phone number 02380 706919

Victor Street receptionist will be manning a limited part of the surgery site for dropping off and collecting prescriptions and other paperwork between AM 8.30am – 12.30pm and PM 1.30pm to 4.30pm.

Victor Street doctors will be the doctors seeing and speaking to you for your consultations;

Victor Street nurses will provide their services and care for you as they always do;

Victor Street prescription team will answer queries, generating your prescriptions as usual;

Victor Street secretaries will make referrals to the hospital and answer all queries.

 

The only difference is the location at which you will be seen, this will be at an alternative site with staff welcoming you. All sites are within our catchment area.

 

Our managers are working hard behind the scenes to ensure the care and service you receive is not compromised.

 

We value you all greatly as patients and thank you all for your kind comments, continued support and patience.

 

We are to open Victor Street premises as soon as possible, within the next 6-8 weeks, sooner if able.

 

Thank you

 

Victor Street Surgery

Urgent Prescription Requests

 

Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, insulin, inhalers for lung conditions, morning after pill and EpiPen for anaphylaxis.

 

Urgent prescription requests will be ready for collection from 4pm the same day.

 

Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 48 hours (2 working days) for routine repeat prescription requests. Please be aware that if you are overdue a review, your request may be rejected by the GP.

 

It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.  Urgent requests for medication that is available over the counter will not be processed as urgent; it will be processed as a routine request. This is not the receptionists, but the Doctors decision: please respect them.

 

Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated urgent requests, in order to help assist you to manage your medication better.

Measles - Mumps - Rubella

There has been an increase in confirmed cases in England since January 2018.  Public Health is encouraging patients who have not had their MMR vaccination to contact their surgery to book an appointment.

To find out more information regarding the vaccinations click here.

 

Patient Self-Care

 

As a GP practice we appreciate that getting an appointment can at sometimes be difficult, Victor Street Surgery is no different from other practice across the country.  NHS England and other organisation try very hard to promote local and national drives to promote self-care and alternatives to visiting a GP, such as pharmacist (locally know as the Pharmacy First for Minor Ailments).  Below are just a few guides/websites that you might find helpful.

 

Managing Your Infectiona step by step guide

This is produced by the Infection Prevention Society and gives a simple guide about how long to wait before contacting the surgery for further help, and worrying signs that should lead to asking for help earlier.

 

Website for Parents to use for all child self-limiting illnesses, including diarrhoea and vomiting, and includes general advise such as whether a child should go to school or not http://www.what0-18.nhs.uk.

 

When Should I Worry? - guide for parents

www.whenshouldiworry.com. A guide to parents about managing their children’s URTIs

Free NHS Minor Eye Conditions Service

Do you have a Red or Sore eye? Something is wrong with your eyes but it is not your glasses that are at fault. Not sure who you should see about it?

This new service means that you don't need to book an appointment with your GP to get this checked, you can see an optician locally at a time more suited to you. Click here for a copy of their leaflet.

Click here for Southampton Participating opticians. Nearest location to Victor Street Surgery is Specsavers, Shirley High Street.

For further details click here.

Future Training date

 

TARGET Training - Thursday 16th January 2020

The Surgery will be closed for staff training from 12.30pm on Thursday, 16th January 2020 until 8am on Friday, 17th January 2020.  During this time, if you require medical care (non-life threatening), call 111.  If you require emergency life threatening care, call 999 for an ambulance.

The next dates are:

  • Thursday 26th March 2020

 

Special message in response to questions raised by a number of patients.

Why do we advise that we are accepting new patients?

We see on average 100 patients register each month but we also see the same amount de-register, this might be because they have moved out of our area or sadly passed away. This is not unusual for the Southampton area. 

NHS England do not allow practices to close their registration list, unless there are exceptional circumstances, plus we do need to keep our registrations at a level in order to receive funding from NHS England to keep the practice operational, we do not want to be in a position where the services we provide to patients has to change. 

The number of patients we have does not necessarily correlate to issues with accessing appointments, this is a national issue and not one that is just related to Victor Street Surgery.  To help keep appointments available, we encourage patients to cancel appointment that they no longer need.  We see on average between 35- 45 appointments per week wasted due to patients not turning up and not cancelling.

  

 

Information on Data Sharing:

Data Sharing

Why is information collected about you, how may the information be used and who will be collecting it?

 

Hampshire Health Record (HHR)  is an electronic summary record for people living in Hampshire, Portsmouth and Southampton. GP Surgeries, hospitals, social care and community care teams collect information about you and store it electronically on separate computer systems. The Hampshire Health Record stores summary information from these organisations in one place so that, with your consent, professionals can view it to deliver better care to you. This record contains more information than the SCR, but is only available to organisations in Hampshire

For more information visit www.hantshealthrecord.nhs.uk or phone 0300 123 1519

Summary Care Record (SCR)  (in this area since Sept 2013) is a record that will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. This does not include diagnosis or procedures. Giving healthcare staff anywhere in the country access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

For more information visit www.nhscarerecords.nhs.uk or phone 0300 123 3020

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances.

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website