Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Patients using the postal service will need to allow longer.
URGENT PRESCRIPTION REQUESTS
Due to COVID-19 we endeavour to process prescriptions as quick as we can. To reduce patient interaction with staff in the building we are no longer printing prescriptions to be collected, we are sending all prescriptions electronically to your nominated/local chemist and to help the chemists get one step ahead we are post dating 2 prescriptions each time so that you can collect the following month directly from them when you have reached the end of your pack. At this time your Repeat slip will show a date in the future that may suggest your medication isn't due, this does not mean you will not receive your medication it just means that there is another prescription waiting your you at the chemist. After this next supply you will need to request your medication again through the practice.
Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, insulin, inhalers for lung conditions, morning after pill and EpiPen for anaphylaxis.
Urgent prescription requests will be ready for collection from 4pm the same day.
Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 72 hours (3 working days) for routine repeat prescription requests. Please be aware that if you are overdue a review, your request may be rejected by the GP.
It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Urgent requests for medication that is available over the counter will not be processed as urgent; it will be processed as a routine request. This is not the receptionists, but the Doctors decision: please respect them.
Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated urgent requests, in order to help assist you to manage your medication better.
All our repeat prescriptions are computerised and patients on long-term treatment will be given a request slip listing every item that they are allowed to order without seeing the doctor.
Requests can be made by ticking the items required and handing the slip in to the prescription desk. You can also post it to us with a stamped addressed envelope if you want us to post it back to you. We do not take prescription requests over the telephone.
Please allow 72 hours (3 working days), excluding weekends and Bank Holidays, for your request to be processed. If you experience any issues with a repeat prescription request, please telephone the surgery.
Providing that you are currently taking a contraceptive pill, are stable (no new headaches, blood clot in leg/lung, new onset of heart problem) and do not wish to make changes to the pill you are currently taking; then you may submit a manual prescription request at Reception by completing a contraceptive pill request form. You will be asked to record an up to date Height/Weight and BP reading - all of which can be done in reception. You may then collect your prescription 48 hours later. Please note if you have any of the issues mentioned, or you wish to switch to an alternative contractive pill, then you will be required to see the Nurse/GP for a Pill Check prior to obtaining further medication.
Please note you need to be registered for online services. You can obtain your user name and password at the surgery, this is for security purposes and only available for patients we are registered with the surgery as a patient. You will be asked to show a form of identification, this is ensuring that your personal information remains confidential to you.
If on your prescription the issues remaining are Zero you will not be able to use the online services for repeat prescriptions. You will need to contact the surgery as your medication may be under review.
We do not take prescription requests by telephone, to reduce the risk of errors.
Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.
Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.
There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.
As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.
Important: Medication reviews will not be undertaken in our afternoon sit and wait surgery.
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines. For further information go here
, click on the tab above, speak to your pharmacist or ask to speak to one of our medicines managers.