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An easy way to manange your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how we sends your prescription to the place you choose to your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from the surgery you will not have to visit us to pick up your paper prescription. Instead, we will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to visit the surgery every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.
  • or have a particular medication that is currently not available through the electronic prescribing service (you will need to check with your nominated pharmacy or GP to see if any of your medication is excluded from this service).

How can you use EPS?

You need to choose a place for us to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).

You can ask any pharmacy that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.  At Victor Street, we have a form that can be completed and is available from our reception, completion of this form helps us to know that you have definitely nominated a particular chemist.  When we receive this completed form with your nomination, we will update your records to reflect your choice.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell us. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. You must tell us before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Has there been any problems?

With any introduction of a new system, there are always teething problems and we have experienced a few. We have tried very hard to minimize these however, we are also getting used to a new system and do not always know when something has gone wrong until a patient lets us know.

One of the main problems we have experiences is that patients may have forgotten that they have been asked to nominate a pharmacy, especially if it was something that was asked some time ago. As already mentioned, if a pharmacy through discussions with you, nominates them as your choice, this is sent through the electronic prescribing system and will be automatically be uploaded to our system. We have no record of this discussion or when it was activated.

We are also still getting to know, which medication cannot be sent electronically. As a practice we have decided to not split any prescription request.  Therefore if you have one item that is a controlled drug and five other items that are not controlled, then none of these items will be sent electronically. However, pharmacies still collect paper prescriptions on a daily basis from us, so you should not have to come to the surgery but visit your nominated pharmacy to collect your prescription. 

What if I have any questions?

Please do not hesitate to contract us, we would rather you ask and check with us than worry about your prescriptions. We speak regularly with the local pharmacies, so are happy to check with them directly on your behalf and the pharmacy will also check directly with us if something does seem to have gone wrong.

We hope that your experience with using this new service is a good one and we ask for your patience with the team, as we are getting used to using it as well as promoting it to patients.

If you are unhappy with your experience of nomination

You can raise your concerns with the pharmacy, dispensing appliance contractor (DAC) or directly with us. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved

For more information visit, your pharmacy or GP practice.


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