Welcome to Victor Street Surgery
VICTOR STREET SURGERY Updated:22/01/19
Our phone lines will be operational from 8.00 – 12.30 and 13.30 – 18.00.
Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30
NEW Nov 18 Our front door will be open from 8.30am and the Surgery will be closed daily from 12.30-13.30.
If you have an appointment before 8.30am, please use our far back door entrance and buzz the bell. We recommend that you avoid attending the surgery if you do not have a booked appointment, as the surgery is not open until 8.30am. If you require an appointment that day, we advise you to call the surgery, please be aware that between 8.00am and 9am are our busiest time and you may have to wait in a queue but the staff will do their best to get to you as soon as possible.
Our daily emergency surgery will now consist of a phone triage appointment from the Duty GP for any patient with an urgent health concern requiring on the day attention. Following phone triage an appointment will be offered based on clinical urgency, either on the same day or later in the week.
Please do continue to make use of our e-consult facility, booking and requesting appointments and medication with your on-line log-in. We have seen a big increase in patients using the electronic prescription service in line with local pharmacies which is working well.
We will be updating the areas affected by the flood and look forward to welcoming you into our new reception and waiting area in the near future.
Thank you again for all you support, kind comments and patience.
Partners and Staff at Victor Street Surgery
We are pleased to announce the arrival of a new way of getting advice from your GP -eConsult. This is for patients 18 years and over only.
Please click on the panel above and follow the guidance to see how you can get the quickest and most appropriate care for your problem.
We know that it can be frustrating sometimes getting an appointment that fits is around your life so we have included the following options:
- Ways you can help yourself to manage or improve your symptoms without needing to visit your GP
- Ways you can get professional advice from professionals other than your GP e.g. your local pharmacist
- A way of contacting your GP via an e-consult for either a medical problem or an administrative problem such as a sick note
We really hope that you find this new service of benefit to you.
The HUB - GP/Nurse Appointments
Information for Patients!
You may have heard us talk about appointment at the HUB if you have called for an appointment at the surgery.
What is this?
Southampton GPs introduced a new initiative a little while ago now to provide patients access to medical help from 8am to 8pm every weekday (including bank holidays) and 8am to 4pm on Saturday and 8am to 2pm on Sunday.
Southampton Primary Care Ltd (which was formed by all Southampton GP practices) has been set up to provide these appointments, known as 'THE HUB' and is an important part of the practices resource to help provide appointments to our patient population. You will be asked for permission to share your medical record with the person seeing you to ensure they can view your usual medication and possible allergies etc.
Take a look at their website: www.southamptonprimarycare.org.uk
Who can use these appointment?
As a registered patient at Victor Street Surgery, we can book an appointment with a doctor or nurse for you. You may find it more convenient to ask for a HUB appointment especially if you work or can only see a GP or nurse at the weekend.
Where are these HUBS?
There are six HUBS throughout the city who offer these appointments but we cannot guarantee which one will have free appointments on any particular day. Please be aware that you may have to visit one which may be slightly further away from your local surgery.
- Woolston Lodge Surgery, 66 Portsmouth Road, Woolston, Southampton,SO19 9AL
- Chessel Practice, 4 Chessel Avenue, Bitterne, Southampton, SO19 4AA
- St Mary's Surgery, 1 Johnson Street, Southampton SO14 1LT
- Portswood Solent Surgery, 7 Belmont Road, Portswood, Southampton, SO17 2GD
- Shirley Health Partnership, Shirley Health Centre, Grove Road, Southampton SO15 3UA
- Aldermoor Surgery, Aldermoor Close, Southampton SO16 5ST
How do I book?
Our reception staff can book these for you, call the surgery on 02380 706919. Also if you phone NHS 111 (when we are closed), then you could be offered a HUB appointment if you need to be seen by a GP or nurse on that day. Remember calling NHS 111 is free to phone and available 24 hours a day, 365 days a year, so you may not need to wait until 8am on Monday morning if you are needing medical attention over the weekend.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
CQC Rating - Good (updated 21/9/16)
Our GP Practice has recently undergone a revisit by the CQC and the original findings and the updated findings are now freely available on the CQC Website. You can access the full report here and the revisit report here or if you want a quick glance at our rating, click here.
Fit Note Data Extraction - Important Information for Patients
Practices have received a communication from the Health and Social Care Information Centre (HSCIC) on the extraction and publication of fit note data. The extraction is intended to allow the Department for Work and Pensions (DWP) to collect data on fit note usage to inform policy development and evaluate the Fit for Work service. For Further information click here. The data being collected will be fully anonymised and the extraction will take place from January 2016 unless you have opted out from sharing data.
Check Out Our Waiting Room TV Screen
(Site updated 18/02/2019)