Welcome to Victor Street Surgery
Our phone lines are operational from 8.00 – 12.30 and 13.30 – 18.00.
Our emergency line is operational between 12.30 – 13.30 and 18.00 – 18.30
Our front door are open from 8.30am and the Surgery will be closed daily from 12.30-13.30.
Our routine appointment system is changing!
To help this transition, during July we have had limited routine appointments available.
During the month of August we will have book on the day appointments only. Temporarily, there will be no pre-bookable appointments available.
At the end of August, we will be introducing a two week rolling release. We are doing this to help us reduce the number of missed appointment and to help reduce the waiting time for our routine appointment.
We are still operating our phone triage from the Duty GP, this is for any patient with an urgent health concern requiring on the day attention. The Duty GP will assess and if your health concern cannot be dealt with over the phone, the Duty GP will arrange for you to be seen.
Please do continue to make use of our e-consult facility and requesting medication with your on-line log-in.
Thank you in advance for your support whilst we are going through this transition period.
Partners and Staff at Victor Street Surgery
Consult with your doctor by using eConsult (this is for patients 18 years and over only).
Please click on the panel above and follow the guidance to see how you can get the quickest and most appropriate care for your problem.
We know that it can be frustrating sometimes getting an appointment that fits is around your life so we have included the following options:
- Ways you can help yourself to manage or improve your symptoms without needing to visit your GP
- Ways you can get professional advice from professionals other than your GP e.g. your local pharmacist
- A way of contacting your GP via an e-consult for either a medical problem or an administrative problem such as a sick note
We really hope that you find this new service of benefit to you.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
CQC Rating - Good (updated 21/9/16)
Our GP Practice has recently undergone a revisit by the CQC and the original findings and the updated findings are now freely available on the CQC Website. You can access the full report here and the revisit report here or if you want a quick glance at our rating, click here.
Fit Note Data Extraction - Important Information for Patients
Practices have received a communication from the Health and Social Care Information Centre (HSCIC) on the extraction and publication of fit note data. The extraction is intended to allow the Department for Work and Pensions (DWP) to collect data on fit note usage to inform policy development and evaluate the Fit for Work service. For Further information click here. The data being collected will be fully anonymised and the extraction will take place from January 2016 unless you have opted out from sharing data.
Check Out Our Waiting Room TV Screen
(Site updated 21/08/2019)