Medicines

To request a repeat prescription, please follow the guidelines below and choose the right option for you. Please allow Five working days, excluding bank holidays, for your prescription request to be processed. We do not accept repeat prescription requests over the phone.

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Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline

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It is quicker and easier to manage repeat prescriptions via our online service SystemOnline.

Please allow 72 hours (3 working days) before your Prescription is ready for collection at your nominated chemist. Allow extra time for bank holidays and weekends.

Order Online

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Online Form

If you're not registered with SystmOnline, you can use our online form

If you do not have a SystmOnline account, you can still order your repeat prescription via our online Repeat Prescription form. No account required.

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Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

or by submitting a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

Your Repeat Prescription

If you need regular medication and your doctor does not need to see you every time, you will be issued with a ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

Run out or just about to run out of medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests.

Contraception Medication

Providing that you are currently taking a contraceptive pill, are stable (no new headaches, blood clot in leg/lung, new onset of heart problem) and do not wish to make changes to the pill you are currently taking; then you may submit a manual prescription request at Reception by completing a contraceptive pill request form. You will be asked to record an up to date Height/Weight and BP reading - all of which can be done in reception. You may then collect your prescription 48 hours later. Please note if you have any of the issues mentioned, or you wish to switch to an alternative contractive pill, then you will be required to see the Nurse/GP for a Pill Check prior to obtaining further medication.

Medication Reviews

Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.

Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.

There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.

As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.

Important: Medication reviews will not be undertaken in our afternoon sit and wait surgery.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist.  This means you won't have to visit the surgery every time you need more medicines. 

 Further Information

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

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