Admin / Care Navigation Team

Administration

The practice is supported by an experienced administrative team who manage and process incoming communications, prescription requests and referrals. They assist the clinical and practice management teams by ensuring all practice and patient administrative requirements are undertaken.

Care Navigators

Care Navigators provide an important link for patients with the practice and are your initial contact point for general enquiries both over the phone and face to face. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Care Navigators make most of the patient appointments with the GPs and nurses. They also perform other important tasks behind the scenes, such as issuing repeat prescriptions, dealing with prescription enquiries, scanning and processing all communications that come into the surgery.